Collection: FAQs & Returns Policy

Once you purchase an ebook, you will get an order confirmation email with a link to your books. You'll also get an email from help@bookfunnel.com with a link to download the ebook, or you can send the ebook directly to your favourite device. Just follow the instructions and you'll be reading in no time! 

If the email hasn’t arrived in 10 minutes after your purchase, please look for it in your Spam folder or your Promotions folder if you're on Gmail.

You can also find your ebooks in your Bookfunnel library at https://My.BookFunnel.com. Log into BookFunnel with the email you used to purchase/download your books.

If you need help with getting the ebook to your device, just email: help@bookfunnel.com or check https://getbookfunnel.com/

Once you purchase an audiobook, you will get an email from help@bookfunnel.com with a link to download the audiobook, and instructions for how to download and listen in the BookFunnel app, or on another device. The BookFunnel app is built specifically for audiobooks, but you can also listen to the books by streaming in the BookFunnel cloud player in your browser. Just follow the instructions and you'll be reading in no time! 

If the email hasn’t arrived in 10 minutes after your purchase, please look for it in your Spam folder or your Promotions folder if you're on Gmail.

You can also find your audiobooks in your Bookfunnel library at https://My.BookFunnel.com. Log into BookFunnel with the email you used to purchase/download your books.

If you need help with getting the audiobook to your device, just email: help@bookfunnel.com or check https://getbookfunnel.com/

Please note: you will NOT be able to import the audiobooks into the Audible app.

 

 

It depends which country you're in, and which shipping option you choose at checkout. 

As an independent author working with an independent printer, I can't offer free or next-day shipping, like the big online stores, but the quality of the books is excellent, and you're supporting a stronger creative eco-system.

Each book is printed individually and sent to you from the printer I use. The books are printed and sent from the US for US customers, and from the UK for other countries.

The printing can take from 3 to 10 business days, and the shipping time varies per location. 

Depending on your location (especially if you are in the EU) import duties, fees and taxes may be charged by your courier on delivery. I have no control over these fees.

Thank you for your patience and understanding!

If you buy direct, I get paid within hours or days, rather than months — which helps me create more books. You're also supporting a creative independent world, so thank you!

It also means I get to connect with you directly. If you sign up to my list, I can email you to tell you about other books you might enjoy, or offer you special discounts or bundle deals. I hope this is the start of a beautiful relationship! 

Thanks for being here, it means the world.

All digital sales are final.

If you experience a problem with your digital purchase,
such as downloading issues, please contact our ebook and audiobook
delivery service at help@bookfunnel.com. They have excellent customer support
and will help you get your book onto your preferred device!

If you need a refund on a paperback purchase, please email help@rachelmclean.com within 7 days of receiving your product (according to the tracking). Please put
‘Returns’ in the subject line, and include your name, order number, reason for
return, and photos of your faulty purchase. If your item is faulty, we will
either refund or resend your goods - your choice. We want you to be happy!

Every now and then (especially at Christmas) I sell signed books on my website. To be notified, join my book club.

Absolutely, you’ll find my books in The Works and your local bookshops. If you don’t, please ask your friendly bookshop to stock them.